Terms & Conditions

Thank you for choosing Vuly! The following page contains essential information on the rights and responsibilities of both the seller and the consumer. This page also includes a list of terms and conditions that all should agree to before commencement of business with us.

Your interaction with Vuly Trampolines Pty. Ltd. (ABN: 91 160 793 706) constitutes your agreement to follow the terms and conditions. Accepting these agreement dictates that you will comply with these regulations. If you do not agree to the following rules, please refrain from purchasing products from the company. Vuly will take appropriate and considered actions to uphold these terms and conditions. The name Vuly, when used in these terms and conditions, refers to all organizations under the control of the Vuly Trampolines Pty. Ltd.

Vuly reserves the right to change, add to, or delete the following terms and conditions at any time. While the company makes every effort to provide up-to-date information via the website, we cannot guarantee that this information is current. Please call customer service on 1300 667 514 to ensure that you have access to the most recent version.

Payment

Vuly accepts payment via cash, credit card (fees apply), cheque, eftpos and direct deposit.

Please make payments out to the following:

• Account Name: Vuly Trampolines Pty. Ltd.
• Account Number: 14-641-1961
• BSB: 084-435
• Bank: National Australia Bank
• Reference: your invoice number (e.g. 2001011)
• Amount: your amount

We accept American Express, Visa and Mastercard. A small surcharge of 1.9% of the purchase price will be incurred at time of payment.

Delivery

Delivery of the products is available to all residential and business addresses within Australia. Delivery and installation is available through Vuly within the Brisbane metropolitan area only. For installation outside of Brisbane, Vuly may refer you on to third party assembly service providers which may incur an additional fee. Please contact customer service to determine if believe your address should within this zone. The customer will be contacted within three days to organize the delivery day and time.

The delivery service is available through the general service (non-express) of an independent delivery company. Therefore, once leaving the Vuly depot, the delivery is covered under the terms and conditions of the independent provider and not those of Vuly. Please refer to the following figures to ensure a timely delivery. Vuly will endeavor to provide timely delivery of the ordered products; however, the estimated delivery times cannot be guaranteed. Express service cannot be supplied through this delivery provider.

The approximate delivery times within Australia are as follows:

All times are estimated only. Vuly bears no responsibility if these times are inaccurate for specific deliveries.

These delivery times are from the date which the payment has entered the Vuly Trampolines Pty. Ltd. account until the trampoline arrives to the customers delivery address.

Products must be paid for in full before being delivered. Delivery and installation refunds are not available through Vuly. Delivery refunds may be sought through the independent delivery provider.

Incorrect Order Delivered

If the customer receives an incorrect order (i.e. model, size, number of products), they are not entitled to a refund. However, Vuly will endeavor to correct the delivery mistake as soon as possible at no extra cost to the customer. Non-express return delivery and replacement will be arranged and provided by Vuly.

Refunds

Within the first 7 days from the delivery date, a product not being claimed under warranty may be returned for a refund. This is considered Vuly's 'cooling off period'. However, please note that a $25.00 restocking fee will be charged to the customer to cover costs associated with reintegration of the product into the Vuly system. Customers will need to organize and pay for return delivery of the product to Vuly.

While our parts (i.e. springs, pads and nets) will fit Vuly's products, we do not guarantee that these will fit other brands, even if they are marketed as the same size. Please check specifications with customer service staff on 1300 667 514 or via email at sales@vulytrampolines.com before ordering. A refund form will need to be filled out (available from customer service) to provide a reason for the requested refund. Customers should note that a refund is only acceptable if the product is returned in a condition fit for resale. Once the product has been received by Vuly, it may take up to 7 days for a refund to be processed and accepted. It may take a further 7 days for the refund to be processed by the relevant financial institutions.

Any undercharging or overcharging issues are to be addressed by submitting a refund form to Vuly. It may take up to 7 days to approve the refund, and a further 7 days for the refund to be processed by the relevant financial institutions.

Pre-ordering

When ordering a product before it has arrived in stock, please note that the times provided for the stock arrival at Vuly is only an estimate and is therefore not guaranteed. Because of this, no refunds are available on pre-ordered products due to time delays. Refunds are at the discretion of Vuly.

Warranty Policy

Warranty Periods

All products sold by Vuly come with manufacturing warranties that warrant products to be free of defects in workmanship and materials ("the warranty"). The warranty applies to the frame for 120 months (10 years), the springs and mat (excluding print) for 60 months (5 years), any promotional items (e.g. a free tent or basketball set) for 3 months, and to all other parts of the purchased product (e.g. safety padding, safety nets, basketball sets and tents not purchased during a promotional period) for a 12 month (1 year) period from the date of purchase when used under normal conditions. The standard 12 month warranty can be extended to 36 months (3 years) by purchasing an extended warranty within 7 days of your purchase date.

Products sold through Vuly that are not of the Vuly brand are subject to the warranty provided by that company. Vuly will do everything possible to provide details of the third party that is liable to warrant the goods sold by Vuly that is not of the Vuly brand. Proof of purchase is required when applying for a warranty (i.e. a copy of your invoice).

Please be aware: the 10 year frame warranty only applies to Vuly Trampolines and Trampolines Australia trampolines sold after 1st December 2008 (the trampolines with a Square T-section). All trampolines purchased with a rounded T-section carry a 3 year warranty for the frame, jumping mat and springs. Everything else bought with the purchase of the trampoline will have a 12 months warranty policy.

Warranty Exclusions

It is essential that customers regularly check and follow the advice of the Safety and Maintenance sections of the Vuly instruction manual or installation videos to ensure longevity of their product.

The warranty does not extend to normal wear and tear of the product (i.e. spring stretch) or UV deterioration. Damage caused to the trampoline as a result of a weather event such as storm surge, flood etc are not covered under this warranty. Vuly suggests you contact your home and contents insurer if your trampoline is damaged by weather events. Additionally, the warranty is void if the product is used for any other activity than for what it was intended. Any evidence of such actions leading to product failure will not be covered by the warranty. Similarly, replacement parts or repairs needed to mend the damage will not be covered under the warranty if evidence of misuse is detected.

The warranty also does not cover personal injury or losses due to improper assembly or maintenance, nor to damage due to neglect, misuse or accidents. To limit damage caused to the trampoline by improper assembly, follow all the instructions and ensure your trampoline remains on level ground while in use.

Furthermore, the warranty does not cover installation provided by a third party assembly service. It is the customer’s responsibility to check all boxes and confirm all components are included and in the correct condition before installation takes place.

What to do if you have a problem

If the product is faulty or does not include all parts necessary to assemble, please contact our customer service department immediately on 1300 667 514 or via email at sales@vulytrampolines.com. Do not attempt to use this product if parts are missing. Any incomplete or faulty products can be potentially dangerous, and any damage caused by the user will lead to voiding the warranty. The product must be returned in the state that the customer received it in.

As our trampolines come are delivered to Vuly pre-packaged, we are unfortunately unable to check boxes prior to delivery to ensure they contain all parts. Some parts may also fall out in transit due to small tears in boxes. Despite this, our missing part rate is very low, and we will do the best we can to deliver parts as soon as possible if missing from your initial delivery (usually overnight, depending on your location).

Making a claim

Any claim for warranty must be lodged via the methods outlined on our support page. If the warranty claim is lodged within the first 7 days of the delivery date and is accepted, return delivery of the damaged part will be paid for by Vuly and the part replaced free of charge to the customer. After 7 days from the delivery date, the customer must pay for return delivery of the part claimed under warranty to Vuly. Vuly will assist the customer in this action. If the warranty claim is accepted, Vuly will provide the replacement part free of charge to the customer.

Warranty claims may take up to 7 days to be processed by Vuly. Replacement parts will be dispatched as soon as possible upon receiving the damaged or faulty part. Please note that it may take up to 7 days to reach the customer. Warranty claims will lead to replacement of the faulty parts--not a refund.

Website and Catalogue Information

Vuly has attempted to provide the most accurate and updated information in the content of the website and its catalogues. In addition, we strive to provide accurate images and appropriate colors for our current stock range. However, the colors and models displayed may differ from the stock that you receive due to new stock lines and the color settings of customers' computers.

Information provided on the website and catalogues is a guide only and should not be used to base decisions regarding the products. Please contact customer service to enquire about information on our current stock range.

Prices on the website and in catalogs are subject to change at any time due to fluctuations within domestic and international markets. Price changes are subject to the discretion of the appropriate parties. Consequently, while the website, catalogs and customer service staff will attempt to raise attention to future price changes, prices may change between inquiries and point of sale.

Promotions are also subject to change at any time due to stock levels. While every attempt will be made to provide accurate information, promotions provided on the website or in catalogs do not constitute a binding agreement. All information should be sought from customer service before purchase. Only promotions that are valid at point of purchase can be considered as binding.

Trademark/Copyright

All logos, images and text on Vuly's products, catalogs and website are copyright Vuly Trampolines Pty. Ltd. 2010+. All trademarks are ® trademarks. Unless specific written permission is obtained from the appropriate parties, none of these trademarks or logos shall be used in any way.

Communications

Vuly agrees that all communications on our behalf will be undertaken in a manner of maturity and respect for all customers and staff members. All parties have the right to protection from harassment and abuse, and Vuly will not tolerate such action against its employees. While we will deal with all reasonable claims and concerns promptly, Vuly reserves the right to cancel any transactions with full refund to any abusive party or pass the matter onto appropriate authorities.

Limitation of Liability and Disclaimer

In no event will Vuly be accountable for any unusual, indirect, or consequential damages including, but not limited to, the loss of data, business, or profits. Vuly does not accept liability for consequential loss, injury, or damage caused by events beyond our control. This includes, but is not limited to, alteration, modification, misuse, neglect and repair. Vuly does not accept liability for injury or damaged cause by use of this product in a manner contrary to that intended by the manufacturer. Vuly reserves the right to alter product specifications while providing generic user manuals for products.