Support

You can apply to become a Vuly Reseller by opening a Cash or Credit Account with us. Register your interest online at our wholesale section or call us on 1300 667 514 to request an Application Form.

Once you've submitted your online application or we receive your Application Form, you will be notified by email within 24 hours about the outcome of your application. If your application has been successful, you will be prompted to login to your Reseller Account using your Vuly ID and password. Please check your junk mail if you signed up using the online application form and did not receive an email.

If you've selected to apply for a Credit Account, a Vuly trade account specialist will advise you of the outcome of your application within a few business days.

Credit applicants can still take advantage of trade prices while they await credit approval by using their Vuly ID and password to place an order on Orange. You can also contact your Vuly trade account specialist directly to place an order.

If you don't qualify for a Credit Account, you can continue to access product discounts and benefits by using your Vuly ID and password to log into Orange or by contacting your Vuly Trade Account Specialist to place an order. Place an order and finalise using a credit card, direct deposit or money order/cheque.

Resellers who are approved for a Credit Account will be sent a Point of Sale ("POS") Display with the shipment of their first order. Our POS displays measure 1.99 metres high, 0.51 metres wide and have holders for Vuly-approved sales and marketing material.

Resellers who have not been approved for a Credit Account can purchase a POS display for $299.00. Cash account holders will receive one free display model with an order of 10 trampolines.

There are no costs involved with the Vuly Reseller Program. If you've been accepted for credit, however, you will need to meet your minimum purchase amount per annum as outlined in your Supply Agreement to maintain your status as a Vuly Authorised Reseller.

We accept a variety of payment methods.

Credit Card

We accept Master Card, Visa and American Express and recommend using any of these credit facilities for faster service. There is a 1.9% surcharge for purchases made using a credit card as issued by our financial institution.

Direct Deposit

We accept payments by Direct Deposit. In general, it will take one to two working days for your direct deposit payment to be received by our financial institution.

Money Order and Cheque

We accept money orders and cheques. You may purchase a money order from any Australia Post office for $2.50. Your money order/cheque is payable to "Vuly Trampolines Pty Ltd" for the total amount of your order including delivery.

Upon receipt of your money order/cheque, we will send your trampoline order to the address you have provided. Simply enclose a copy of your purchase order with your name, address and order number details and forward your payment to our address.

Note: Please allow up to five days to process the payment of your cheque.

Images of our full range of trampolines, product specifications and packaging dimensions are available on Orange and on our website.

You can also view our products at our showroom in Brisbane. Contact a Vuly trade specialist on 1300 667 514 to inquire about an exclusive tour of our showroom and warehouse. Showroom opening hours are between 8.00am to 5.00pm Monday to Friday and 8.00am to 2.00pm Saturday and Sunday.

To see which events we will be appearing at in the near future, please see our trampoline trade shows page.

You are free to choose how many trampolines you'd like to load on a pallet. Freight costs are determined by the total size and weight of your order. Your applicable delivery rates will be shown when you place an order on Orange, or you can speak to us for an estimate of your delivery.

Note: Freight is payable by you on all orders. Vuly pays for all insurance on your delivery.

We work with a freight company called Direct Freight Express that deals specifically with the nationwide distribution of our heavy road freight. Express small parcels will be sent with Australian Air Express.

As a Vuly Reseller, you are free to organise your own method of freight if you'd prefer to do so.

If you are using Orange, simply select "pick-up" when you place an order and allocate your pick-up day.

If you've placed an order with your Vuly Trade Account Specialist, please advise when you would like to pick up your order.

We do our very best to make sure that each order ships quickly. Sometimes, however, factors arise that can delay the delivery of your order such as traffic, weather and misdirected freight. In general, orders are usually dispatched from our warehouse within 24 hours, but may take up to three working days.

For more information about becoming a Vuly Reseller, visit our wholesale section or call a Vuly Trade Account Specialist on 1300 667 514 to request a Trade Sales Kit.

If you have forgotten your password or are having other problems signing into Orange, you can reset your password to get access to your account.

Reset your password, or call 1300 667 514.

Password reset

• Be sure that Caps lock isn't on (passwords are case sensitive)
• If you still can't login, try reseting your password

If you've followed the two steps above and still can't login, please contact your Vuly Trade Account Specialist on 1300 667 514 or on wholesale@vulytrampolines.com.

Password reset

Your account may be blocked for three reasons:

Your Vuly ID is the username you use, along with your password, to login to your Vuly Account and access our Retail Portal, Orange. It is often your email address.

If you have forgotten your login, please contact 1300 667 514.

If you've received an email from Vuly but believe you have not applied to become a Vuly Authorised Reseller, please disregard the emails and notify us by return email or phone so that we can remove you from our mailing list.

Your Vuly Trade Account Specialist's details are available by request email or on the business card enclosed in the retail kit that was posted to you.

Vuly understands that since you deal with multiple products and suppliers, customer warranty claims can be frustrating and time-consuming for you.

This is why Vuly accepts 100% responsibility for its warranty process. On the occasion that a warranty issue may arise, we provide full product service and post-sales support to all customers who purchase Vuly products through you. We will respond to all warranty claims and deliver spare parts directly to customers to save you valuable time and resources.

If the problem is classed as defective from manufacture, Vuly will pay for any freight charges required, within reason, to fix the issue. For full details about Vuly's Warranty Policy and how you can direct your customer in lodging their claim, see our Warranty Policy or contact Vuly on 1300 667 514.

We have spent months redesigning our contract for the sole purpose of making it easier to read and easier to sign. With our old contract, almost 95% of them were returned with fields not filled out correctly. We are now going through these contracts and asking all stores that did not fill out the old contract properly to sign one. You are more than welcome to correctly sign the old contract, but the new one is easier to read and sign, and we encourage you to sign this one instead.

Ok, I've checked and I've filled out the old one correctly, do I need to sign a new one?

If you have filled out the old contract correctly, then it is valid and we do not require you to fill out another one until it expires.

At Vuly, we invest a huge amount into research and development, and because of this we are constantly developing our products and looking at new ways of working. In three years time, it is highly likely that our contracts will need to be re-developed, and we make sure we are up-front about this when you first sign the contract.

The new contract is the same as the old contract apart from that we have removed several grammatical errors, have made it much easier to read and have removed or changed a couple of more confusing bits. There is a full list of changes attached to this document for you to read.

We have also made it much easier to sign. The previous contract required you to sign every single page, and in 95% of cases, this was not done. Therefore, we have spent our time developing a much simpler document, where you are required to only sign once at the end.

Trampolines are more dangerous than your average toy - on par with peewee motorbikes, scooters and monkey bars. On average, if you were to rent a shop in a shopping centre, the centre would ask that you are covered for $20 million, even when they have their own insurance. The idea is that when injuries occur, it is essential that all parties in a contract are covered - the more each party is covered, the greater the overall cover. For instance, if you are involved in a car crash, it is better if both parties are covered as it saves a lot of hassle and paperwork.

This is $0 on a normal account. It will only need to be filled out if you have negotiated a premium placement account.

95% of the time, your Public Liability Insurance will automatically include Product Liability. If your provider isn't including them both for the same price, then we would suggest looking into other options.

This is 0 for a normal account. If you have negotiated a special sales rate, then you will be required to put in a minimum quota for approval. If you cannot meet this quota, the rate will automatically default to the normal sales rate.

Vuly requires a guarantor for your credit account. This can be anyone who agrees to take liability for any defaulted payment, and will need to manage assets equivalent to the of credit applied for. You can talk to your Vuly Sales Specialist for more details if you are still unsure.

Yes, you will get a free tent with every trampoline for two years from the date your first order.

This is so both you and Vuly can have original signed copies of the contract. The Vuly CEO will sign one of the contracts and send it back to you.

You should be able to fit a few accessories onto each pallet order, depending what accessories you desire. Just keep adding them until the order form says it requires more pallets.