FAQ

It generally takes one person between 40 - 80 minutes to assemble a Vuly trampoline on its own. A Vuly trampoline with a safety net can be assembled in between 1.5 and 2.5 hours.

Vuly Trampoline Instruction Video

The maximum weight limit for 10, 12 and 14 foot Vuly trampolines is 150kg. The 8 foot Vuly trampoline can support up to 110kg.

Our trampoline ladders are sold for $58. These ladders further increase the safety of your trampoline and are highly recommended by Vuly.

We have investigated several different trampoline design options for versatility and safety. As a result, we have found the round trampolines offer the widest range of functionality over models of other shapes in the domestic market. We sell the world-renowned Eurotramp for competition purposes. These trampolines are the most powerful in the world and are suitable for experienced users only.

We keep a full stock of safety nets that are available for Vuly trampolines of all sizes. Due to their unique method of attachment, our safety nets will only fit Vuly trampoline models. Unfortunately, they will not fit products from other brands.

Safety nets

We keep a full stock of all spare parts needed to fit Vuly trampolines. However, we are not able to supply spare parts to suit any other brand due to design differences.

All of our trampolines come with our comprehensive 12 month warranty on all components. We offer spare parts for all Vuly trampolines that are past their warranties for half the retail price.

We can offer replacement pads for any round trampoline due to our innovative strap mechanism; however, the perfect fitment is not guaranteed. To check if Vuly safety pads will fit onto your trampoline model, you must first provide our staff with the total outside diameter of your frame, the distance between the outside of the frame and the jumping mat, and the thickness of your current safety padding. Once your measurements have been given to our staff, they will advise as to whether the unique Vuly pads may fit onto your model. Although we will take every care to help you, we cannot guarantee the fit will be correct. Vuly will not be held liable for any change to the safety of the trampoline as a result of the Vuly safety pads altering the design of the product.

Safety replacement pads Replacement parts

Delivery is dependent on your post code and the size of the trampoline that you would like to order. As we deliver across the entire nation, call our customer service center for a personalised quote. The number is: 1300 667 514. You can also use our delivery calculator.

Our helpful sales staff will be more than happy to provide you with the most competitive delivery rates available.

Delivery calculator

We work with a freight company called Direct Freight Express for all of our trampoline deliveries. Unlike other delivery services, Direct Freight Express will call and arrange a time for your trampoline to be delivered. that best suits you. Delivery usually takes between 3 - 5 business days from date of payment/receipt of stock.

You can track the progress of your trampoline by logging onto the Direct Freight Express website at directfreightexpress.com.au or calling their customer service line on 1300 347 397 and quoting your tracking number.

Monday to Friday 8am - 5pm and Saturday to Sunday 8am - 2pm.

Vuly has many retail partners all across Australia.

To find out who your nearest Vuly Trampoline reseller is, contact a Vuly Customer Representative on 1300 667 514 or visit our store locator.

Vuly's full range of products are available to view and test out at our Showroom at 95 Ingleston Rd, Wakerley, Brisbane, Queensland. We are open weekdays from 8am-5pm and weekends 8am-2pm.

Selected Vuly resellers around Australia also have Vuly products on display at their retail premises.

To find out who your nearest Vuly reseller is and what sized trampolines they display, contact a Vuly Customer Representative on 1300 667 514. or take a look at our Store locator

Vuly's trampoline frames are made from Australian steel that is galvanised both inside and out. The UV resistant trampoline jumping mat material is made in USA. The manufacture and packaging is performed in China.

Yes. Our one year standard warranty can be extended to three years for a one-time fee of $129.00.

If you wish to purchase an extended warranty, you can do so at the time of purchase or up to 3 months after purchase from either a Vuly reseller or from our website, http://www.vulytrampolines.com.

We ask our customers to email us photos of the trampoline fault in order to determine whether the damage was caused by customer use or if it is the result of faulty parts. If it is decided that the damage was no fault of your own, we will replace the part as soon as possible with no additional cost to you.

Please note that the cost of delivery of your replacement parts under warranty is not covered under our policy.

Warranty policy

There are a few differences between our 2009 and 2010 model Vuly trampolines.

Push button technology

The new models have buttons in frames to secure the legs of the frame from falling out of position when the trampoline is moved. Our new model features our revolutionary spring design. Half of the springs are attached to the frame from underneath the trampoline to introduce a staged element to the bouncing dynamics. As the jumper depresses the mat, the top springs activate first with less resistance. This allows the bouncer to more easily depress the jumping mat to a lower point. When the user pushes the mat down to a certain point, the lower set of springs activate to rebound the user higher into the air with less resistance from the jumping mat.

Safety Net

Our nets have also undergone several improvements. Our nets now attach to the poles with elastic ties that hold the safety net taught in position. We have also increased the thickness and composition of the material that covers our safety poles. This thick, durable material protects the users from falling into the poles and prevents injuries. Our net pole padding protectors are composed of the same materials as our innovative safety padding for the trampoline frames.

The thickness of the safety net has increased to further strengthen the material to resist a fall. Increasing the thickness of the material means that we can decrease the size of the woven holes. Having smaller holes has further reduced the risk of small children having their prying fingers caught in the net material.

Our new trampoline model uses a much safer method of attachment. Our old design used a lace to tie the base of the net onto the jumping mat. Our new design involves connecting the springs to the buckles on the mat through specially made holes in the base of the net. Because of this new improvement, access to the springs is completely eliminated.

Safety Pads

The new trampoline models have reversible double-sided designer safety pads. Our exclusive safety pads feature the Green Funky Free pattern on one side and a classic blue on the other. A rubber stamp affixed to the pads guarantees that you have purchased a designer-created Vuly product. Lastly, the new models feature the Hex Vex print instead of our previous printing dot game. This is an exciting new game developed by Olympic athletes geared to improve the development of bouncing coordination.

We can accept an order for a trampoline from an overseas source. These orders must be paid for by bank transfers. Foreign credit cards will not be accepted without the confirmation of the card holder's personal details.

Delivery must be made to an address within USA/Australia. Delivery is welcome to be made to the shipping agent of your choice. Vuly will not take responsibility for what happens to the delivery after it has been completed.

Credit card payments can be paid either online or over the phone using Visa or MasterCard.

Please note: credit card payments attract a low credit card fee incurred by our financial institution. Please check what the fee will be by contacting Vuly on 1300 667 514.

You can also Direct Deposit into our bank account. Direct deposit will not attract any fees; however, the transfers may take up to 4 days to display into our account. Delivery will not be performed until payment for the order has been received into our account. Banking details will be emailed to you once your trampoline order is placed.

Cash is accepted in person at our showroom locations only.

You are free to amend or cancel your order if you change your mind after having paid the total balance. Please inform us of your intentions as soon as practicably possible to avoid incurring unnecessary charges if your trampoline has already left our depot.

The following charges may be applied if you fail to give timely notice of your intention to amend or cancel your order.

• If your order has not yet left our Brisbane depot, you will be refunded the entire amount of your order
• If your order has left our Brisbane depot, you will be refunded the total amount of your order less the cost of travel to the nearest interstate depot and return journey back to Brisbane.

We have the best delivery system and stockpile of trampolines nation-wide. We are confident in getting trampolines delivered right up to Christmas. The "safe" dates to order before Christmas vary by region, here are some examples:

• 7 days for Perth
• 5 days for SA, country Vic
• 3 Days for Vic, country NSW
• 2 Days for Syd

You can apply to become a Vuly Reseller by opening a Cash or Credit Account with us. Register your interest online at our wholesale section or call us on 1300 667 514 to request an Application Form.

Once you've submitted your online application or we receive your Application Form, you will be notified by email within 24 hours about the outcome of your application. If your application has been successful, you will be prompted to login to your Reseller Account using your Vuly ID and password. Please check your junk mail if you signed up using the online application form and did not receive an email.

If you've selected to apply for a Credit Account, a Vuly trade account specialist will advise you of the outcome of your application within a few business days.

Credit applicants can still take advantage of trade prices while they await credit approval by using their Vuly ID and password to place an order on Orange. You can also contact your Vuly trade account specialist directly to place an order.

If you don't qualify for a Credit Account, you can continue to access product discounts and benefits by using your Vuly ID and password to log into Orange or by contacting your Vuly Trade Account Specialist to place an order. Place an order and finalise using a credit card, direct deposit or money order/cheque.

Resellers who are approved for a Credit Account will be sent a Point of Sale ("POS") Display with the shipment of their first order. Our POS displays measure 1.99 metres high, 0.51 metres wide and have holders for Vuly-approved sales and marketing material.

Resellers who have not been approved for a Credit Account can purchase a POS display for $299.00. Cash account holders will receive one free display model with an order of 10 trampolines.

There are no costs involved with the Vuly Reseller Program. If you've been accepted for credit, however, you will need to meet your minimum purchase amount per annum as outlined in your Supply Agreement to maintain your status as a Vuly Authorised Reseller.

We accept a variety of payment methods.

Credit Card

We accept Master Card, Visa and American Express and recommend using any of these credit facilities for faster service. There is a 1.9% surcharge for purchases made using a credit card as issued by our financial institution.

Direct Deposit

We accept payments by Direct Deposit. In general, it will take one to two working days for your direct deposit payment to be received by our financial institution.

Money Order and Cheque

We accept money orders and cheques. You may purchase a money order from any Australia Post office for $2.50. Your money order/cheque is payable to "Vuly Pty Ltd" for the total amount of your order including delivery.

Upon receipt of your money order/cheque, we will send your trampoline order to the address you have provided. Simply enclose a copy of your purchase order with your name, address and order number details and forward your payment to our address.

Note: Please allow up to five days to process the payment of your cheque.

Images of our full range of products, product specifications and packaging dimensions are available on Orange and on our website.

You can also view our products at our showroom in Brisbane. Contact a Vuly trade specialist on 1300 667 514 to inquire about an exclusive tour of our showroom and warehouse. Showroom opening hours are between 8.00am to 5.00pm Monday to Friday and 8.00am to 2.00pm Saturday and Sunday.

To see which events we will be appearing at in the near future, please see our tradeshow page.

Vuly products

You are free to choose how many trampolines you'd like to load on a pallet. Freight costs are determined by the total size and weight of your order. Your applicable delivery rates will be shown when you place an order on Orange, or you can speak to us for an estimate of your delivery.

Note: Freight is payable by you on all orders. Vuly pays for all insurance on your delivery.

We work with a freight company called Direct Freight Express that deals specifically with the nationwide distribution of our heavy road freight. Express small parcels will be sent with Australian Air Express.

As a Vuly Reseller, you are free to organise your own method of freight if you'd prefer to do so.

If you are using Orange, simply select "pick-up" when you place an order and allocate your pick-up day.

If you've placed an order with your Vuly Trade Account Specialist, please advise when you would like to pick up your order.

We do our very best to make sure that each order ships quickly. Sometimes, however, factors arise that can delay the delivery of your order such as traffic, weather and misdirected freight. In general, orders are usually dispatched from our warehouse within 24 hours, but may take up to three working days.

For more information about becoming a Vuly Reseller, visit our wholesale section or call a Vuly Trade Account Specialist on 1300 667 514 to request a Trade Sales Kit.

If you have forgotten your password or are having other problems signing into Orange, you can reset your password to get access to your account.

Reset your password, or call 1300 667 514.

Password reset

• Be sure that Caps lock isn't on (passwords are case sensitive)
• If you still can't login, try reseting your password

If you've followed the two steps above and still can't login, please contact your Vuly Trade Account Specialist on 1300 667 514 or on wholesale@vulytrampolines.com.

Password reset

Your account may be blocked for three reasons:

Your Vuly ID is the username you use, along with your password, to login to your Vuly Account and access our Retail Portal, Orange. It is often your email address.

If you have forgotten your login, please contact 1300 667 514.

If you've received an email from Vuly but believe you have not applied to become a Vuly Authorised Reseller, please disregard the emails and notify us by return email or phone so that we can remove you from our mailing list.

Your Vuly Trade Account Specialist's details are available by request email or on the business card enclosed in the retail kit that was posted to you.

Vuly understands that since you deal with multiple products and suppliers, customer warranty claims can be frustrating and time-consuming for you.

This is why Vuly accepts 100% responsibility for its warranty process. On the occasion that a warranty issue may arise, we provide full product service and post-sales support to all customers who purchase Vuly products through you. We will respond to all warranty claims and deliver spare parts directly to customers to save you valuable time and resources.

If the problem is classed as defective from manufacture, Vuly will pay for any freight charges required, within reason, to fix the issue. For full details about Vuly's Warranty Policy and how you can direct your customer in lodging their claim, see our Warranty Policy or contact Vuly on 1300 667 514.